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Form or join a group with 1 or 2 other classmates. Ask your partner(s) to provide a problem that they have experienced, or are experiencing,
- Form or join a group with 1 or 2 other classmates.
- Ask your partner(s) to provide a problem that they have experienced, or are experiencing, that is as unique and specific to themselves as possible.
- In a group of 3, Student A will analyze Student B's problem, Student B will analyze Student C's and Student C would analyze Student A's.
- Help your partner with their problem, by performing a root cause analysis.
- Provide a brief description of the problem on a Fishbone diagram using the provided template.
- Identify appropriate categories for the causes (people, process, tools, policies, or other categories, as you see fit); these will be the main "ribs" on the diagram.
- Use the "5 Why's" technique to drill down deeper with each cause identified, and add each response as a branch to the appropriate "rib" on the Fishbone.
- Each "cause" should be brief and simply stated .
- Provide a summary of your conclusions on the most likely cause of the problem. Is there data about the issue to support your conclusions?
- Briefly explain why this approach could help the analyst to remain objective
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