Four most common types of selling questions and how they are used to discover customer needs.

Benefits of using a sales demonstration as part of a sales presentation. In addition, provide a mini$-$scenario using proof devices.

Importance of negotiation.

Define closing clues along with some specific types of closing clues. What to do if you misread a closing clue.

Why customer service after the sale is important along with at least five ways to provide after the sale customer service. Share a personal experience with good or poor customer service.