Question
Francis encountered a problem while trying to get on a rollercoaster ride, but they don't allow preferred seating. He complained about this issue and they
Francis encountered a problem while trying to get on a rollercoaster ride, but they don't allow preferred seating. He complained about this issue and they fixed it immediately for him, due to this, Francis experienced a :
- Single Deviation
- Relational norm violation leading to feelings of betrayal
- A Buffered retaliation
- Perceived negative motives
- Double Deviation
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Management A Practical Introduction
Authors: Angelo Kinicki, Brian Williams
1st Edition
0078094054, 978-0078094057
