From: Carlos Henderson, Customer Support Lead Subject: Delivery Questions

$-$

$$Magazines

$,$

$$I lead the Customer Support Team for the magazines category. Customer questions for one vendor have increased since the start of the promotional campaign. The campaign ended two months ago, but we are still getting many questions. Can you help us understand why? The vendor's performance metrics are below. Thank you, Carlos Henderson Task Instructions The percentages in the table represent the performance change from the previous month. Consider the impact of each metric on customer questions. Metric Month

$1$

$$Month

$2$

$$Month

$3$

$\%$

$$Customer Questions

$+$

$8$

$\%$

$+$

$1$

$0$

$\%$

$+$

$1$

$2$

$\%$

$\%$

$$Shipped On Time

$-$

$1$

$0$

$\%$

$-$

$7$

$\%$

$-$

$5$

$\%$

$\%$

$$Shipped Incorrectly

$+$

$2$

$\%$

$+$

$4$

$\%$

$+$

$4$

$\%$

$\%$

$$Discounted

$+$

$1$

$8$

$\%$

$+$

$1$

$8$

$\%$

$+$

$1$

$4$

$\%$

$$Units Shipped

$($

Thousands

$)$

$8$

$0$

$8$

$5$

$1$

$0$

$0$

$.$

How impactful were shipping errors on customer questions?