From Jack's perspective, consider the following questions: 1. What is the best strategy to manage the relationship with these 11 suppliers? Consider ABC analysis, as well as the fact that suppliers may operate in dif- ferent time zones and possess cultural differences. 2. How is Jack going to deal with the problem of this delayed order, while trying to minimize the impact on the hotel and its image, as well as on his perfor- mance? How can Jack manage the relationship with the supplier in question?