From the case scenario answer the questions:

This was the third time someone from the Information Technology (IT) department tried to work with Lin, the head of the XR-bio upgrade project. Lin had been with the company for almost 25 years and was known for being gruff, demanding, and temperamental. The company was losing money on the XR-bio project due to delivery issues with the sensor components needed. Lin blamed it all on the IT department for not allowing staff access to the system directly so they could work with their customers and suppliers more effectively. Joe, a senior developer, attended a meeting with Audra, an internal IT business consultant. Audra's job was to uncover the real problems with IT support for the XR-bio project and to develop a solution with Lin and the team. Lin and three project team members entered the conference room. Lin threw his books on the table and started yelling at Joe and Audra. Joe could not believe his eyes or ears when Audra stood nose to nose with Lin and started yelling right back at him.

As the Project Manager, answer the following: 1. What action would you take to resolve the issue? 2. What methods can you use to resolve the conflict with Lin and Audra? 3. What personality type do you think Lin is? Audra?