from TV and technology lover prospective. the customer journey when purchasing a TV Following this criteria:

1. Description of how and where information was actually located. (online/website)

2 .Where (1.online, 2. in store, 3. grab the TV myself) & why this product/service was suitable.

3 .Identification of any 'pain points.

4. Ideas to improve the journey.

include any intext citations and references.

Thanks