Front page of BOL 1) Highlight all the places on the front page of each BOL that refers to a carrier's liability. This could include limitations or increases to liability for either the shipper or the carrier as well as references to insurance. Then insert a comment that says "A" 2) Highlight all references on the front page of each BOL that mention anything about receiving the item in good condition or proper packaging. Then insert a comment that says "B" 3) Highlight all places on the front page of each BOL that refer is some way to payment. Then insert a comment that says "C" 4) Highlight all places on the front page of each BOL that refer to laws and/or carrier rules and regulations. Then insert a comment that says "D" Terms and Conditions - Remember that American Airlines has two sections; Domestic and International 5) Highlight and an insert a comment that says "A" next to any clauses that discuss liability. 6) Highlight and an insert a comment that says "B" next to any clauses that discuss proper packaging and labeling 7) Highlight and an insert a comment that says "C" next to any clauses that discuss payment. 8) Highlight and an insert a comment that says "D" next to any clauses that refer to what law governs or the carrier's tariff 9) Highlight and an insert a comment that says "E" next to any clauses that discuss filing a claim