\fThe 4 P5 of Service Management Successful service design must consider the four key elements: ' People: Human resources and organizational structures. - Partners: Third Party providers. Companies you are paired with. - Process: Service Management required to support the service. - Products: Infrastructure/ tech required to support a service. RACI - Service Management Responsibility Assignment Responsible Accountable Consult Inform 4"Who's involved" RACI Matrix Role A Role B Role C Role D Function / task 1 R A C Function / task 2 A R C "What needs to get done" Function / task 3 C R A Function / task 4 R C A Function / task 5 A RWi-Fi Services at Conestoga Network Engineers IT Technician Project Manager Administration Design the Wi-Fi R A C Plan the network implementation A/R R C Provide technical support A/R R C Monitor and Maintain the Wi-Fi R A C Budget the Wi-fi Implementation C A R Install the Wi-Fi Service R A