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G . Handling Difficult Calls Angry callers: q , q , Aggressive callers: q , Unauthorized inquiry calls: q , Sales calls: Callers who speak

.

Handling Difficult Calls

Angry callers:

q,

q,

Aggressive callers:

q,

Unauthorized inquiry calls:

q,

Sales calls:

Callers who speak foreign languages or have heavy accents:

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