Gee, I$$m glad they hired you guys. I know the Redwings will be better next season because of you. My job$$ll be a lot easier too,$$ says Andy Skors, ticket manager for the Kitchener, Ontario, hockey team, the Kitchener Redwings. Andy has been working with your

systems analysis team on analyzing the systems requirements for computerizing ticket sales.When we last heard from the systems analysis team, consisting of Hy Sticking $($your leader$),$ Rip Shinpadd, Fiona Wrink, and you, you were wrestling with whether to expedite the project and set team productivity goals $($see Consulting Opportunity $3\mathrm{.}5,$Goal Tending$).$Andy is talking with the team about what to include in the systems proposal to make it as persuasive as possible to the Redwings$$ management. $$I know they$$re going to like this chart,$$ Andy continues. $$It$$s a little something I drew up after you asked me all those questions on past ticket sales, Rip.$$Andy hands the bar chart to Rip, who looks at it and suppresses a slight smile. $$As long as we have you here, Andy, why don$$t you explain it to us$?$Like a player fresh out of the penalty box, Andy skates smoothly into his narrative of the graph. $$Well$,$ our ticket sales reached an all$-$time high in $2015.$ We were real crowd pleasers that year. Could$$ve sold seats on the scoreboard if they let me$.$ Unfortunately, ticket sales were at an all$-$time low in $2017.$ I mean, we$$re talking about a disaster. Tickets moved slower than a glacier. I had to convince the players to give tickets away when they made appearances at the shopping mall. Why, just look at this table, it$$s terrible.$$I think computerizing the ticket sales will help us pick out who our season supporters are. We$$ve got to figure out who they are and get them back. Get them to stick with us$.$ That would be a

good goal to shoot for,$$ Andy concludes.As Andy$$s presentation finally winds down, Hy looks as if he thought the $20-$minute period would never end. Picking up on his signal, Fiona says, $$Thanks for the data, Andy. We$$ll work on getting them into the report somehow.$$As Fiona and Rip head out of the room with Andy, Hy realizes the bench has emptied, so he asks you, the fourth team member, to coach Andy on his bar chart by making a list of the problems you see in it$.$ Hy would also like you to sketch some alternative ways to

graph the data on ticket sales so that a correct and persuasive graph of ticket sales can be included in the systems proposal. Draw two alternatives. This is the question for the consulting opportunity $11\mathrm{.}3$