Gravill, the project manager for Waterloo Regional Police Service (WRPS) is confronted with critical managerial issues regarding the upgrading of Common Information Management System and its expansion to servicing other agencies in the society. The project is under siege due to the misconception of the project resourcefulness and the eeriness with other technological organizations such as Integrated Technologies Group [ITG) and CAD. The organization is entangled between critical decision making over their service delivery systems given numerous hiccups from key vendors and service providers