GUIDING QUESTIONS FOR BELK: TOWARDS EXCEPTIONAL SCHEDULING This case is about organizational behavior change and retail operations. Our discussion will help us understand how big data technology is being used to automate the optimization of labour schedules to meet anticipated customer demand. We'll cover the challenges involved in the implementation of such technology, given the need to mix humans and technology in order to realize Belk's promise to customers. In addition, we'll explore two common approaches to addressing those challenges, one management-centric and one employee-centric. Aligned topics will include - satisfied and loyal staff, full time and part-time workers, latitudes for good, discretionary effort, challenges surrounding family-owned and led businesses, adaption, business creativity. 1. What opportunities and challenges stem from the automation of retail labour scheduling? 2. Is Belk's implementation of automated labour scheduling software effective? 3. What should Eric Bass, Senior VP of Staffing and Productivity at Belk, do about the edits