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Guillaume Rey was dismissed from his Vancouver restaurant job after warnings that he was being combative and aggressive toward other staff. When he reduced

 

Guillaume Rey was dismissed from his Vancouver restaurant job after warnings that he was being "combative and aggressive" toward other staff. When he reduced a fellow server to tears over a disagreement, he was let go for violating workplace policy. The Milestones restaurant admitted that Rey was professional and friendly with guests and often served as shift lead. The waiter filed a complaint with British Columbia's Human Rights Tribunal. He alleged discrimination and claimed that French culture "tends to be more direct and expressive." He insisted he was let go for having acquired high standards in France along with a "direct, honest and professional personality." An employment consultant in British Columbia agrees that most French-speaking people from Europe tend to be direct, whereas Canadians are steeped in a non-conflict culture, particularly on the job. A French expatriate living in London believes that many French dislike chitchat such as talking about the weather. They get to the point. Talking or even smiling at strangers strikes them as intrusive, she says. Your Task: Critically analyze the scenario.Write a response evaluating the intercultural encounter. Consider the following questions to get to the bottom the controversy: 1. What is the fundamental conflict here? 2. Was Guillaume Rey a competent waiter? 3. Do you find his claims and his defense credible? 4. Does his official complaint have merit? 5. Did the restaurant act reasonably? 6. In how far is the incident an intercultural one? 7. Is it the result of a cultural misunderstanding?

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