Harry's Hair House is a hair-dressing studio in the up-market Eastern suburbs of Sydney, New South Wales, Australia. HHH's has been trading since September 2008 and has built a loyal local patronage, mostly from the suburbs closely surrounding their Bondi-Junction business.

In May 2020 NSW's neighbouring state of Victoria experienced a Covid-19 outbreak that began to slowly spread into New South Wales. By July, the State Government of NSW was faced with the challenge of limiting any spread of Covid through NSW, and in particular safe-guarding communities in Australia's most populated city, Sydney.

Instead of closing-down businesses across Sydney, the NSW government endorsed a plan that firstly limited the numbers of customers who could be inside any business premises at any one time, and then enacted an aggressive, pro-active "Contract-Tracing" plan, which mandated all business venues in NSW establish a way to check-in all customers at all times, effective immediately (in July) and enforceable by law by mid-August.

Under the new rules, any businesses who did not keep accurate records of contact details of customers faced strict penalties, including being forcibly shut until further notice if they were found to have breached the new rules more than once.Amongst the industries named by the government as high-risk and requiring immediate implementation of a customer check-in place were those classified as "salon" businesses, including nail, beauty and hairdressing salons.

Harry's Hair House were fined $6,000 in mid-September for breaching the new rules.HHH argued in court - unsuccessfully - that they already had a record of all their patrons because customers only ever came to the premises by appointment, a record of which was kept in the large diary at the front desk near the salon's entry, and that the government was welcome to those records. The NSW Government was able to successfully argue that the diary system did not record an exact time a patron might arrive at the Salon. It also didn't record if patrons had other people with them, or whether they stayed longer than their appointment. It did not record if a customer came into the salon in person to make an appointment, or engaged other patrons before leaving the Salon. Most importantly, the NSW government was able to establish that Harry's Hair House needed to capture their patronage digitally, and that mandatory digital check-in registrations had the potential tohelp keep NSW communities COVID Safe. The court win resulted in Harry's Hair House being fined and warned that if they breached the rules again, they faced being closed down. To keep operating then, HHH needs to find a way to check-in/capture every person who walks into their premises, including patrons, staff-member, guests, delivery couriers - everyone.

1) Produce a chain value analysis

2)Recommend a business strategy

3)Recommend information system needed

4)ICT infrastructure requirements