Having experienced a role similar to Ellen, I can understand her frustration. She is right ting the issue to Matthew so that he knows there is a problem going on in Florida regarding sheet protocols. But Ellen needs to have more initiative in helping Ronnie to improve thei ness relationship while achieving company goals. Matthew should talk to Ellen an urage her to spend time with Ronnie and clinicians on the field to get a better understanding eir day to day activities and help find a way to make it easier for everyone to submit tim s promptly. By doing so, Ellen can work collaboratively with Ronnie to perhaps creat ional procedures or workaround that could reduce administrative burden on the clinician assist them with compliance with existing time sheet protocols, yet still being able to service ustomers