HCAs can provide better care to clients in residential care settings (vs. community settings). HCAs are better supported in residential care settings (vs. community settings). Working in home support requires more critical thinking than working in facility settings. HCAs should be able to provide formal care services to their own family members. A HCA has the right to refuse to provide care to a client whose values or beliefs do not align with their own. A female client has the right to refuse care provided by a male caregiver. Diversity in the health care team (e.g., generational or educational differences) leads to challenges in the workplace