Health care professionals also reflect the cultural diversity of our society.

Under the client healthcare right of 'respect' clients have the right to care in a manner that is respectful to their culture and beliefs, free from discrimination.

The issue of the need to address cultural diversity and cultural awareness has been well recognised in health care settings. Health beliefs, levels of understanding and expectations of treatment outcomes differ according to people's culture.

And therefore it is imperative for staff working in a multicultural environment to develop a high level of cultural sensitivity and awareness in order to successfully interact with diverse client groups. These groups may include emotionally susceptible people and therefore staff members need to develop appropriate communication skills.

Explain three (3)different situations where you have identified and recognised the needs of your patients in care from diverse background and has:

• Selected and used appropriate verbal and non-verbal communication method in order to successfully interact with diverse client groups and
• Successfully managed a misunderstanding or conflict situation that may have raised due to cultural diversity issues

For eg: You may choose following situations:

• You can give a situation relating to dealing with indigenous patients, where using the appropriate communication skills you have managed to remove the communication barrier with your patient and has provided adequate care services.

• Or can give a situation where misunderstanding in views and actions are happened between people of diverse culture due to their inability to understand each other's cultural belief, value and etiquettes.