Heidi is clearly driven to achieve high performance. For example, she insists that all her franchise owners adhere to standards she has established, and she holds people accountable for performance. She asks you, "Is my emphasis on adhering to standards where my focus should be, or could it be detrimental to the organization-does it have any benefits, or should I back off?" You respond that: Check all that apply. Both transformational and transactional leadership components are often necessary to meet organizational goals. Transformational leaders focus solely on tangible rules to control specific transactions with followers. Transformational leaders build relationships and find common ground that will encourage followers. Transformational leaders clarify the role and task requirements of subordinates