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heloo dear tutor please help me in these asked questions. the course name is crm and selling. Tell me why I should use a CRM

heloo dear tutor please help me in these asked questions. the course name is crm and selling.

  1. Tell me why I should use a CRM package, in your own words!
  2. What is it..what does it do?
  3. Any special features I should be looking for?

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