her hourly rate, would she stay? How much would it take? Sandra indicated that, although the job she was moving to did pay slightly more per hour, she was mainly moving because the new role provided her with more responsibility and room for career growth and development. Her new employer promised to send her on leadership courses and invest in her future development. Sandra also indicated that her new job was in Cosmo Fair, and she was excited about working in a new, energized shopping mall. When they spoke with Jason, he indicated that he was tired of always showing sales clerks how to do inventory and that he wasn't really being paid for all the work he did. Jessie and Ashton explained to Jason that he was a valuable member of the team and that they didn't want him to leave, especially with expansion plans in the works. Jason was shocked and replied, "I have never been given any feedback or encouragement from either of you. How was I supposed to know any of this? Also, when you gave out bonuses last month, everyone got the same dollar amount. Why did I get the same money as sales clerks, when my salary is higher and my contributions are more meaningful? Also, everyone knows that the 2 of you took a sizeable bonus. I'm done. Consider this my last day!" Jason stormed out and slammed the office door behind him. That meeting had not gone as planned, and Jessie and Ashton were stunned. They knew they had to regroup and possibly rethink their expansion plans. Further, they began to question their abilities to address the "people side" of their business and wondered if they should now consider hiring an HR professional who could provide them with specific knowledge, competencies, and experience in order to fix current issues as well as avoid future problems. Questions: 1. Jessie and Ashton had offered Sandra more money to stay in her current role with the company. What problems could have occurred if Sandra had accepted their offer? 2. What unique benefits could This Makes Scents offer employees? Why did you select these items? 3. If a 2nd location opens, how should new sales clerks be trained? Explain why this is the preferred method. 4. Is there anything wrong with the expansion plans, from an HRM perspective? 5. What performance management plan should be implemented for sales clerks? What performance management plan should be implemented for the inventory specialist? 1. Given that This Makes Scents is a customer focused organization, what four (4) soft skills (competencies) should all employees possess. Think in terms of these being measured by all employees no matter their role. 7. Review the HR competency frameworks from the HRPA (https://www.hrpa.ca/Documents/Designations/ProfessionalCompetency-Framework.pdf) and/or from CPHR Canada (https://cphr.ca/wp-content/uploads/2021/12/CPHR