hi can someone please help answer these 5 questions? thank you in advance

Penn Medical Ambulance Service Corporation Penn Medical Ambulance Service Corporation is one of the several area companies that provides ambulance service that transports patients to area hospitals in the greater Philadelphia area. It is extremely important to transport patients to the medical facilities/hospitals in the shortest possible time, especially in life and death situations such as patients who have heart attacks or gunshot wounds. Although Penn Medical had always provided superior services in the past, recent surveys have shown that Penn Medical has been lagging behind its competitors in providing superior service. In order to compete more effectively, Penn Medical had added a new ambulance to its fleet but the service apparently only improved marginally. Given the current financial conditions of the company, top management is unable to further add more workers nor ambulances. Given this situation, top management has decided to set up a quality team made up of employees, managers, and quality specialists from company headquarters. Using traditional quality tools such as checksheets, Pareto charts, flowcharts and fishbone diagrams, the quality team have determined that the primary problems under current conditions are slow and erratic response times when compared to its competitors. Their preliminary studies indicated that their current response times average 11.9 minutes. To be competitive, management believes that response times should be reduced by at least 2 minutes or more. In addition, top management is also concerned about the irregular response times. Even though the average response times may be at the desired level, large variations in response times in any particular day are also deemed very undesirable as some patients will suffer irreparable medical consequences if the response times are too long. Therefore, top management has instructed the quality team to look into this issue. In the meantime, Penn Medical's top management solicited inputs from the quality team and has implemented a number of suggestions to the operation to reduce their ambulance response times. These suggestions include improved communication systems and new equipment as well as clearer instructions for its personnel. These steps not only improved service speed but also provided employees with a constant reminder that patients are waiting for this critical service. These quality improvements were implemented over several months and their positive effects were observed. In order to maintain superior service and confirm these observations, top management at Penn Medical has decided to constantly monitor the tangible results and improve on its operations so that it can be the best in class. The quality team also wants to identify and correct any potential problems when or before they arise. This quality team decided to use statistical process control chart on a continuing basis. They collected six service times observations over a 15 -day period and they are shown as follows: For this case report, answer all of the following questions: 1) In three sentences or less, identify and summarize the original salient problem/s faced by Penn Medical. ( 3 points) 2) Are the data collected from the samples adequate? What additional suggestions, if any, would you give to ensure the appropriateness of the data collected? ( 3 points) 3) In addition to suggestions provided in the case, provide at least 3 additional operational improvements that the management at Penn Medical can use to reduce the average and/or the variability of the ambulance response times. ( 6 points). 4) Construct the appropriate quality control chart/s (i.e., p-or c-or X-and R-charts) using the data provided in the case. (12 points) 5) Based on your results of the controls chart/s from Question (4), what recommendations pertaining to the average and variation is daily ambulance service times would you give to the management at Penn Medical? ( 6 points)