Hi, could I please get help with some questions below.

proposed idea

0-Waste Supermarket is a large local grocery store. Our organisation strives to serve outstanding customer service and superior value to thousands of members in the community. Our life-long commitment to contributing to the growth of our community means we're operating towards an environmentally sustainable future while establishing long term relationships with local suppliers and local farmers. 0-Waste supermarket is launching a new system of high-quality reusable packaging for hundreds of products. These reusable packaging can be returned and refilled repeatedly while creating minimal to no waste. At the same time, the organisation will be introducing a customer loyalty program to encourage consumers in buying to reuse. These products will range from toiletry (shower bottles), food packaging (Tupperware), household items, kitchen (eco-friendly utensil sets ). The business will be going green by reducing packaging and using environmentally responsible packaging materials. We also provide delivery services, this alternative route will allow for a substitute service possibly in difficult circumstances or suit our customers who simply prefer home delivery services. Upon delivery, we will be picking up previous containers and/or packaging to be reused. The business will also be partnered with sustainable suppliers.

Internal use:

? A decrease in costs resulting in an increase in business profit.

? Sustainable business recognition.

External use:

? Waste reduction.

? Delivery service will be useful for customers.

Q1. Analyse grocery stores value chain

1. describe the value chain activities you included in the organisational diagram.

2. list a value adding activity from the value chain and explain why you believe it's adding value.

3. list a potential non-value adding activity related to the business and explain why you believe it is a non-value adding activity and how can you eliminate it.

Q2. Variable cost 1

List 1 variable cost associated with your proposed idea and explain why do you believe it is a variable cost. (Word guide:100)

No actual/fictitious number is required.

Q3. Variable cost 2

List 1 variable cost associated with your proposed idea and explain why do you believe it is a variable cost. (Word guide:100)

No actual/fictitious number is required.

Q4. Fixed Cost 1

List 1 fixed cost associated with your proposed idea and explain why do you believe it is a fixed cost. (Word guide:100)

No actual/fictitious number is required.

Q5.Fixed Cost 2

List 1 fixed cost associated with your proposed idea and explain why do you believe it is a fixed cost. (Word guide:100)

No actual/fictitious number is required.

The value chain is below.

Value Chain Firm Infrastructure Modern and sophisticated infrastructure Financial management Human Resource Management - Staff discount: We provide discounts on products to all staff across the store. Social events: A session that encourages all collogues to attend where they can socialize, connect and share with each other. - Training: all employees will be trained upon recruitment Margin Technology Online delivery: consumers have the option to get products delivered straight to their doors. Online catalogue & mobile app: customers can browse for products from anywhere at anytime . Procurement Zero-waste supermarket maintains good communication and relationship management with suppliers and manufacturers. This is done through long term contracts. - decreased prices, long time supply. Inbound Operations Outbound Marketing & Sales Service Logistics Logistics Catalogue: zero-waste supermarket publishes activities: monthly catalogue as Sorting products from Stocking up shelves Delivery truck the main marketing Loyalty program fo several sustainable Cleaning all areas, inspections tool, distributed in suppliers changing price labels GPS tracking for In store and by mail, now customers. Warehouse to store Sorting out products time deliveries, the organisation have 35-day return policy Margin bulk items/products Removing expired ensuring freshness of online catalogue and products products mobile apps a well. - The organisation also use media advertising to communicate its marketing message to customers. PRIMARY ACTIVITIES cnatowJGLZ