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4. Communication Channels in Organizations and Media Richness In the modern workplace, there are a variety of media through which you can communicate. Each form of communication has distinct advantages and disadvantages. One major shift is away from slow forms of communication to communication forms that speed up the flow of communication, such as The simultaneous electronic background conversation that takes place during a conference presentation is called the When writing an e-mail, an advantage is A disadvantage is that written documents In today's workplace, information flows through formal and informal communication channels. A free exchange of information builds employee trust and can boost efficiency and productivity. Read the following scenario, and select the type of information flow being described. You receive a company-wide e-mail from the CEO announcing the acquisition of a new company. O Downward flow O Horizontal flow O Upward flow is an obstacle in the upward flow of information, What is one way to improve the horizontal flow of information? O Encourage limited participation in team functions. O Make managers responsible for their employees being heard. Train employees to work as a team that uses better communication techniques. Informal communication channels are often effective ways to exchange information. In fact, the grapevine can be efficient and accurate; however, it is important not to participate in workplace gossip Examine the following scenario, and choose the most ethical response. A rumor is circulating about a new employee, accusing him of having typos in his latest slide presentation. You overhear your coworkers discussing it in the break room. How should you respond? Participate in the gossip to build better relationships with your coworkers. O Report the gossipers to their supervisors. Praise a positive impact the new employee has made