Home Insert Design Layout & Cut Arial Copy BIU Format Painter Clipboard 02-1 BSBLDR601_new Word References Mailings 10 A A Aa abe X: X Aaby A Font 2 Review View Help Tab 21 Paragraph GET GENUINE OFFICE Your license isn't genuine, and you may be a victim of software counterfeiting. Avoid inter Scenario You recently attended a meeting in which Mary Chu, Chief Operations Officer of Australian Hardware, briefed managers on the organisation's progress against its strategic goals in the last two quarters. She reported the following: . . Australian Hardware continues to hold its 8% market share the business is confident of achieving its $3.7 billion targets in sales revenue most stores were on track to achieve sales revenue of $27 million the business had registered an increase in foot traffic to stores (an average of 900 visits per day) and a 5% increase in website visits. She identified some performance shortfalls and opportunities: only 10% of existing staff have completed environmental training the business continued to have difficulty recruiting skilled staff, with some stores reporting vacancy rates of 14% there is an opportunity to promote Australian Hardware's environmental commitment via the website and media campaigns potential to increase online sales and website functionality the reward and recognition program needs to be refreshed increase engagement with customers via annual online focus groups a feasibility study is needed into cybersecurity risks faced by Australian Hardware a project to increase staff engagement levels across the business. Mary Chu announced two recent management decisions the board endorsed: scoping of Australian Hardware's website redesign project the introduction of flexible work hours for administrative staff and head office managers. She was cautiously optimistic Australian Hardware would achieve its vision of becoming the lead Hardware and home-improvement retailer in Australia in the next five years. Accessibility: Investigate Type here to search