Hospitality Plus is a BC hotel chain. The owner of the company, Julie Whitmore, stated that they look for emotionally intelligent leaders and employees to work with their organization. She believes that emotional intelligence is a proven predictor of workplace performance, especially for jobs characterized by a high emotional involvement. The hospitality sector is a context in which a deep understanding of emotions and the effect of emotions on behaviour is fundamental. You argue that individuals high in emotional intelligence might be overly empathic to emotions felt by themselves and by others in a way that would hamper their effectiveness in their workplace. Question Using your experience in organization behaviour, either support or refuteHospitality Plus is a BC hotel chain. The owner of the company, Julie Whitmore, stated that they look for emotionally intelligent leaders and employees to work with their organization. She believes that emotional intelligence is a proven predictor of workplace performance, especially for jobs characterized by a high emotional involvement. The hospitality sector is a context in which a deep understanding of emotions and the effect of emotions on behaviour is fundamental. You argue that individuals high in emotional intelligence might be overly empathic to emotions felt by themselves and by others in a way that would hamper their effectiveness in their workplace.

Question

Using your experience in organization behaviour, either support or refute one of the arguments. Include a discussion of the inherent assumptions in both positions. You must defend your view using content from the course readings and discussions. You want to make recommendations specific to this this organization. You want to ensure you provide two arguments that are inclusive of specific OB terms, models, theories, methods, techniques, concepts, and practices you learned during this course (chapters 1-5). You want to ensure your perspective is persuasive, convincing, feasible and well supported by concrete examples.

Before you begin writing you will want to consider the essence of each position and the conclusions drawn. How are the conclusions different? Do the positions agree on any significant points, and if so, what are they? What weaknesses can you find in both the arguments? Prepare your argument keeping in mind what the other side may present in order to defend your position and identify gaps and holes in their argument. Make sure you use specific course content to strengthen and support your arguments. You will want to ensure that your answer to the Case Incident Question (Question 1) does not repeat your answer to this Support or Refute Question (Question 2). Since you can consult your course materials during the exam, be careful not to rewrite content from your textbook (refer to the online open book exam instructions).