Hotel Futura requires bookings for our rooms to guarantee availability for our customers. Our customers have access to multiple channels to make enquiries and are required to make bookings. Walk-ins are welcome but cannot be guaranteed a room, when occupancy is exhausted. The purpose of this procedure is to provide guidance to the appropriate staff on how to process and access bookings for Hotel Futura, to ensure all relevant information is gathered. We strive for consistency in the methods and professionalism with which we provide our products and services to our customers. Role play should be approximately 5 minutes in duration

Booking Procedure - Role Play 1

As the Manager of a hotel you are required to explain the Booking Procedure to a new staff member making a booking for a new client