Houston North Hospital is trying to improve its image by providing a positive experience for its patients and their relatives. Part of the "image" program involves providing tasty, inviting patient meals that are also healthful. A questionnaire accompanies each meal served, asking the patient, among other things, whether he or she is satisfied or unsatisfied with the meal. A 100 -patient sample of the survey results over the past 7 days yielded the following data: The control limits to include 99.73% of the random variation in meal satisfaction are: UCLp=LCLp=(enteryourresponseasanumberbetween0and1,roundedtothreedecimalplaces).(enteryourresponseasanumberbetween0and1,roundedtothreedecimalplaces). Based on the developed control limits, the number of unsatisfied patients has been (1) (1) IN-CONTROL OUT OF CONTROL Peter Ittig's department store, Ittig Brothers, is Amherst's largest independent clothier. The store receives an average of 8 returns per day. Using z = 3 , the control chart limits are: The type of control chart that is best to monitor this process is (1) UCLc=LCLc=returns/day(roundyourresponsetotwodecimalplaces).returns/day(roundyourresponsetotwodecimalplacesandifyouranswerisnegative,enterthisvalueas0). If on a day 10 returns are received, based on the limits, an action is (2) (1) c-chartx-chartp-chart (2) NOT REQUIRED REQUIRED