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How are the way that people are behaving now affecting the world of hospitality? identify at least 3 modern changing behaviour patterns and the results

How are the way that people are behaving now affecting the world of hospitality? identify at least 3 modern changing behaviour patterns and the results of these patterns on hospitality and the service sector?

what is a service process in the context of service design? Explain what mangers must do in order to fully understand a service process?

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