How can i presentated this information to my lecturer and story that i can use to start the presentation

Recommendations - Consider customer and employee feedback to improve the operation and banking service. The feedback can be used to identify new trends in the banking industry and make changes to their services to stay ahead of the curve. - Cashback on credit card purchases by partnering with local small retail supermarkets, so that cardholders who live in rural areas can access cashback on their credit card. - Digitization of banking services by offering customers the ability to check their balances, transfer funds, automate transactions, and track goals. - Improve customer service by observing industry trends and remaining flexible to change. - Educate potential and existing customers on products and services offered through quarterly forums