How can such the information category assists the future business and competitive performance of BBA and satisfy customer expectations?

4) How can such the information category assists the future business and competitive performance of BBA and satisfy customer expectations? Table 1 - information Systems Categories Human Enterprise Business Documents 8: Augmentation Resource Intelligence Records Piannin . Mane - ement Background information: Better Buildings is a family owned business located in Geelong, Victoria Australia. Better Buildings commenced operations as a humble house builder in Geelong in 19'\") initially working from an ofce located in the family garage. In early 2000 Better Buildings turned their attention to the commercial constmction sector. Better Buildings are unrestricted registered builders in Victoria, servicing primarily the commercial building sector in the districts surrounding Geelong. Their capabilities include new builds, design and construct, property maintenance, renovations and refurbishments. Their dedication to each client, has been the backbone of their business model. Better Buildings are considered a quality and reliable builder who offer a complete suite of building services, but also understood the importance of fast quotes, strict handover dates, quality nishes and minimum disruption to operations. Scenario: You have been working for Better Buildings Australia (BBA) since leaving secondary school at Geelong and have recently completed your Master of Project Management at RMIT. You have been offered an opportunity to take up a role as a Junior Construction Manager. Better Buildings Australia (BBA) is an old-style family-based firm that is owned and managed by its original founders who are some-what "technophobic" and have not openly embraced technology to aid the business operations. They stick to the old traditional methods of managing and delivering a construction. The rm is having trouble delivering the projects on time and within budget partly due to the growing volume of projects and partly due to the poor management of important infonhation. The founders have become very concerned about the flnh's reputation and future business opportunities. The founder's children are preparing to take control of the firm and are very interested in how technology can help them regain control of the business, reestablish their reputation and grow the rm. The only technology used by Better Buildings Australia (BBA) is an obsolete version of Microsoft Project. Microsoft Word and Excel and Hotmail. All business functions are supported by either manual processes or basic and simple use of ofce automation applications like Excel or Word. Note: Better Buildings Australia (BBA) is a ctitious company and is not modelled on any existing companies