• How do the metrics you selected for your project allow you assess the efficacy and efficiency of patient care?
• For each of your metrics and the associated benchmarks, which visual/graphical technique (such as a pie chart, histogram, and scatterplot) is the best to use? Explain why this technique is preferred over the others.

Thinking about your own workplace, offer an example of a specific change that created resistance. Who resisted the change? Why? Who, in your organization, could have served as an "influencer" or "change agent" to help create support instead of resistance?