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How do you think institutions such as banks can make use of social media? How would they measure success? What do you think some of

  1. How do you think institutions such as banks can make use of social media? How would they measure success?
  2. What do you think some of the challenges are for banks when it comes to the social media channel?
  3. What are the benefits of crowdsourcing to an organization such as FNB?

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