How important is it for an operations manager to know the productivity of each of his company's resources? 2. Define the terms efficiency, effectiveness and establish their differences using a practical example 3. Managers carry out many planning and control activities. Research a company of your choice, identify at least 5 work departments and establish the relationships you have with them. Production Planning and Control Area (PCP) 4. Identify World Class companies for each of the following production systems: Production to order; batch production and continuous production 5. What is the importance of proper plant layout for process flow and increased productivity?