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How should Vikram from Oberoi Hotels respond to the dissatisfied hotel customer complaining about a train noise down the road? Whats the dilemma and what
How should Vikram from Oberoi Hotels respond to the dissatisfied hotel customer complaining about a train noise down the road? Whats the dilemma and what do you consider to be the most important consideration? Be specific about what he should or should not offer the customer. Explain why.
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