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how to get these two? CVa = 0.25/0.25 = 1: This is the coefficient of variation of the arrival process, which measures the variability of

how to get these two? CVa = 0.25/0.25 = 1: This is the coefficient of variation of the arrival process, which measures the variability of the arrival times. CVp = 0.5/0.5 = 1: This is the coefficient of variation of the service process, which measures the variability of the service times

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