H&P do not have any knowledge of application development but know that this is the most important piece of the planning process. They want to ensure that the app is useable and that they extensively test the app before its launch, so they have time to make any changes. They do not want to alienate any potential customers with an app that is frustrating or hard to use.

Case Study Information The team will need to outsource the program development and would like to arrange for a small test market (friends, family, stakeholders). They would like the test group to identify any issue with the app and make recommendations on how to make it better. Their goal is to have the app available across multiple platforms (iOS, android) to get as many customers in the target audience using the app.

things to do: Prepare a full Request For Proposal that can be sent out to mobile app development firms. Develop a process flow chart and timeline on the elements necessary to put a mobile application into the online stores to have available for download. Develop a testing plan which will include restaurants, driver sign up, and verification and restaurant usage/testing and feedback on the application/systems, reports etc.