https://thisisdesignthinking.net/2018/09/feeling-in-control-bank-of-america-helps-customers-to-keep-the-change/

lets see who can d-o this....

1. Describe the case. What is the project objective? Who were conducting the project? (1 - 2 minutes) 2. Who were the stakeholders in the project? How were they identified? (2 - 3 min) 3. How did they gather / elicit requirements? (2 - 3 min) 4. Wh..at was unique about the project? Do you think the project was successful? (2 - 3 min) 5. If you were to summarize 3 main lessons learned what would they be?