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https://youtu.be/a2mh4Cjbmaw What are some of the ethical implications of mis-leading advertising? Does fair revenue management need to align with customer satisfaction? How? Can service recovery

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What are some of the ethical implications of mis-leading advertising?
Does fair revenue management need to align with customer satisfaction? How?
Can service recovery programs really compensate for overbooking practices?
How do you design "fairness" into a revenue management model?

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