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I am attempting to learn about the M/M/s queuing model for bank wait times. In the scenario I have an arrival rate of 10, service

I am attempting to learn about the M/M/s queuing model for bank wait times. In the scenario I have an arrival rate of 10, service rate of 15 and 6 servers. I'm having trouble understanding what my Server cost $/time and waiting cost$/time should be. Is this a pay rate for the servers?

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