I am writing a report on NETFLIX.

1. Document an internal organisational memo to communicate to staff the main elements and potential impacts of the improvement program. Include this memo as an Appendix to your report.
2. Document a procedure guideline which outlines one organisational practice that will change because of the improvement program. The guideline should include:
   1. main heading
   2. who will be impacted (department/which personal etc.)
   3. when changes will take effect
   4. include no more than 10 procedures in the guideline.

3.Note where you will store the procedure guideline, so it is easily accessed and available for staff to use.