I fully appreciate that you noticed the power of body language and facial expressions. Only 6% of our communication is transmitted through the verbal word, making body awareness and body language capabilities a crucial leadership tool (Mller, et al., 2013).

I absolutely agree that changing your facial expression or nodding during a conversation will increase your active listening skills.

When it comes to not reacting, I think it's important to notice that it will likely stay a trial-and-error- experience until the end of time. However, Rerup & Feldman (2011) elaborate on the role of trial-and-error learning in organizations and state that they are essential in changing schemata and that they also play an important part in the innovation process. Being able to utilize that type of learning is a strong innovation leadership skill even if you use it for more routine reactions and actions.

Do you have other examples where this type of learning might come in handy?