I need a role play for this scenarios

Scenario 2 - Eduardo Eduardo works for BizOps in the IT department as a help desk assistant. It is a high-pressure job fixing technical problems for the 150 stores Australia wide. Eduardo often loses his patience with staff as some are very demanding and expect equipment to be fixed straight away. Eduardo feels he can't keep up with work demands. Eduardo's Supervisor at BizOps Enterprises has arranged a catch up to discuss the progress on several work tasks, some of which are overdue