Please see below theThe Holiday Inn Comment Card. Please help to Research what "successful" managers have done in the past. Provide a creative, yet effective example of how service providers have turned an unhappy guest into a happy guest.

The Holiday Inn Comment Card

Your hotel is somewhat rundown, to say the least. It is tired and tawdry. You should really do something about it as I, for one, will not return. Especially bad are those old bedspreads which are straight out of the 60s, not to mention being torn and soiled. Also, your coffee is horrible! This has nothing to do with the 60s because there is certainly better coffee on the market today.I would expect better from a

Holiday Inn.

Dorothy Rupert

222 Main Street Fargo, North Dakota CASE16