i need help for Q1 an Q2

1. Ms. Kate work in a bank, she is a very friendly and helpful person. She goes out of her way to help her coworkers who struggle with their tasks. Kate attends the optional meetings that are scheduled for the employees. She also maintains a good attitude with everyone even in trying times. Which behavior relevant to job performance is Ms. Kate demonstrating? Elaborate on this behavior and its types with examples. (60%) 2. Which category of Citizenship behavior would be more engaged? Justify your answer referring to real life scenarios. (40\%)