I need help with the case study below to answer the following questions:

1.-Describe how City Harvest (the food bank) is usingMicrosoft Dynamics CRM. Who would be their "lead", their "opportunity" and their "customer"?

2.-What features in Microsoft Dynamics CRM might be beneficial and how would a food bank utilize the features in Microsoft Dynamics 365 Sales to be beneficial to their organization?

3.-What information would the organization share between their ERP system (Microsoft Dynamics GP) and their CRM system (Microsoft Dynamics 365 Sales).

Case Study Link:

https://www.mig.com/wp-content/uploads/City-Harvest-Case-Study.pdf