I need solve this MCQ questions

IQuestion 2 Not 1vet answered Marked out oi 10.00 "1' Flag question According to the five step model of the marketing process, which of the following is the nal step in creating value for customers? {3: a. Building protable relationship and creating customer delight {j} b. Capturing value from customers to create profit and customer equity {3: c, Constructing an integrated marketing program that delivers superior value 0 d. Understanding the marketplace and customer needs Question 4 Not vet answered Marked out of 10.00 t" Flag question The societal marketing concept calls on marketers to balance consumer wants and desires, company prots and society interests. Select one: 0 True 0 False