ICT 203 User Centered Design Assessment 2 Part B Scenario Based Questions Total 20 marks Duration: 40 minutes Attempt all questions. Question 1 List 2 principles of design and discuss them in detail. (5 marks) Question 2 Write 2 points and discuss as a developer what should you do for the User Centred Design? (5 marks) Case Study Hanna Reed-Smith, Human Resources Specialist, receives an email request to change Josh Anderson's job title from Personal Lines Specialist to Personal Lines Analyst. Her screen reader is running since Hanna opens that as soon as she boots her computer each morning Action: She opens HRWeb and tabs to Search for Employee. Hanna then uses the Alt+Tab to get back to her e-mail to get Josh's employee number from his e-mail message. She uses the keyboard to highlight the number, copy it. go back to HR Web, paste the number in the Employee ID field, and presses Enter to activate the Search button. Using her screen reader, she presses the tab key to quickly jump through links (listening only to the beginning of each link text and not the surrounding text) and selects Employment Information, and then is interrupted by a phone call. Hanna presses the key that stops the screen reader and answers the phone. Hanna: This is Hanna in HR. Caller: I found an error on my vacation time listed on my last paycheck. Hanna: I can help you with that. Question 3 What can you do as a UCX designer to prevent the issue from happening again in the future? Discuss your approach (or steps) in detail. (10 marks) End of paper ICT 204 Design Thinking Assessment 2 Part B Scenario Based Questions Total 10 marks Duration: 30 minutes Attempt all questions. 1. Read and analyse the following case study: Background Information Best Five Stars is a remote team dynamics software start-up. Their clients are small to medium sized companies that have teams located in different geographical areas with different time zones. Best Five Stars team has been working on developing features to enable better remote team dynamics, create constant communication, bridge culture gaps, and help remote teams with time zone issues The personas created were part of the "Time Zone project. This project's main objective was to create features to help remote teams deal with time zone issues. Process Looking at the information that Best Five Stars had about their potential clients, who had signe up for the beta version we can get a better idea of the different types of clients they have overa Moreover, the information that has been gathered through user interviews, the client highligh the context in which the software would be used as well as the current pain points and the remo team's dynamic features. Using this information and secondary research related to teams that work remotely, the followir actor personas was created. The Clients Three of the most common types of companies (Best Five Stars) emerged from the data. Fictitious names of the companies were created to represent these company types. 1. ABC, Inc. Large international software company 2. Travel Travel, Inc. Call center in the tourism industry (hotel, travel) 3. Health1. Health startup (telemedicine) You are asked to create three personas for each company and discuss the three outcomes of each in more detail. (6 marks) 2. Identify and compare four distinct differences between Creativity and Innovation (4 marks) End of paper