Question
Identify a firm that provides a good customer experience and ask for the CEO by name to offer your congratulations on performance.what was the impact
Identify a firm that provides a good customer experience and ask for the CEO by name to offer your congratulations on performance.what was the impact this experience has on your feelings about the corporate brand? If you reach the CEO highly unlikely pass on your reactions on how you were treated. Were you lost in telephone-answering menus?
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Marketing The Core
Authors: Roger A. Kerin, Steven W. Hartley, William Rudelius
5th edition
9780077517083, 78028922, 77517083, 978-0078028922
