1. Identify a reliable source that you could consult on information regarding organisational procedures.

Case Study - A workplace dispute

Two employees have had a dispute regarding an advertising project they have been working on. One employee thinks the company should be utilising social media for advertising whilst the other thinks that it is inappropriate for the target market as the company retails mobility aids. The disagreement has escalated, and now one employee is refusing to work with the other stating that they are being undermined because they are newer to the organisation and much younger than the other employee. You must be the one who need to help them resolve this issue by developing critical and creative thinking.